Boss Talk
How to talk to your team
Close your eyes for a moment and think about the best boss you ever had. Now think of the worst one.
what set them apart?
Most likely, your best boss not only achieved good results, but was also a good communicator. Good bosses get the best out of their employees every day, or at least give them the feeling they are achieving their full potential. But how do they do it? in the context of this article, the question is: How do you communicate properly with your employees, with your team?
Obviously there can't be a universal answer: every person, every situation, every company, every relationship is different. At the same time we all know that we should speak to our team the way we would like to be spoken to: considerately, directly, clearly. We've translated these adverbs into rules.
- Don't criticize
This might sound a bit too easy-going. And, of course, you have to evaluate the work of your employees-that's your job. But go easy on the criticism. Only start deconstructing if you're prepared to help with the rebuilding. Keep using 'we'. Especially when your team has lost.
- Give praise(but not too much)
Go easy on the compliments, otherwise they lose their effect. If you celebrate behaviour that you expect, you are lowering standards. Whatever you do, don't give praise simply to please.
- Practise what you preach
Nothing rings more hollow than words that aren't backed up by deeds. If punctuality and friendliness are important to you, then be punctual and friendly. Set the pace, demonstrate values, establish the tone. But pick your battles, only set standards that are important to you - or that you consider to be generally important. You ought to be good at upholding standards that are important to you, and if there are standards that you regard as important but find hard to uphold, then you need to learn them yourself. Share this with your employees. Nobody can be good at everything.
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